Delivery Policy
Effective Date: 04/02/25
At Fresh Fencing Limited, we strive to provide a smooth and efficient delivery
process for all orders placed with us. Please read the following terms regarding our
delivery services.
1. Delivery Areas
We deliver to select postcodes within the CO, IP, and CM areas. If you are unsure
whether we can deliver to your location, please call us at 01206 671 670 for
confirmation.
2. Delivery Charges
- Delivery charges are calculated based on the total order value, delivery
location, and the size/weight of the items being delivered.
- The exact delivery charges will be provided once the order total is confirmed, and
you will receive an invoice or order confirmation with the charges listed.
- VAT will be added to the delivery charges where applicable.
3. Delivery Times
- Delivery times are estimates and may vary depending on several factors,
including the delivery location, order volume, weather conditions, or other unforeseen
circumstances.
- Once your order is processed, we will provide an estimated delivery timeframe.
- While we aim to meet the delivery estimate, delays may occur due to third-party
carriers, which are beyond our control.
4. Delivery Responsibility
- Responsibility for the Products passes to The Customer once the Products are
delivered to the specified delivery address.- The Customer is responsible for the safe receipt, handling, and storage of the
Products once they have been delivered.
- Any damage, loss, or issues that occur after delivery are the sole responsibility of
the customer.
5. No Warranty on Products
- All products are sold without any warranty. This includes, but is not limited to, any
defects, damages, or performance issues that arise after the Products have been
delivered.
- Fresh Fencing Limited is not responsible for any defects, damage, or issues with
the Products once they are in the customer’s possession.
6. Delivery Confirmation
- Upon delivery, we request that The Customer inspect the goods to ensure that the
order is complete and that no visible damage has occurred during transit.
- If any issues or damage are found upon inspection, please notify us immediately.
After delivery, we cannot accept claims for damage or missing items.
7. Failed Delivery
- If a delivery cannot be completed due to an issue with the delivery address, an
unavailable recipient, or other reasons beyond our control, The Customer may incur
additional charges to rearrange delivery.
- It is the customer’s responsibility to ensure that someone is available to receive
the delivery, or that the delivery address is correct and accessible.
8. Returns and Cancellations
- We do not accept returns unless otherwise agreed upon in exceptional
circumstances. Please ensure your order is correct before finalising it.
- Cancellations can only be made before dispatch. Once the order has been
dispatched, cancellation may not be possible.
9. Customer Responsibility Post-Delivery
- After delivery, The Customer assumes full responsibility for the handling, care, and
maintenance of the Products.
- Fresh Fencing Limited cannot be held responsible for any issues with the products
that occur after delivery.
10. Contact Us
For any delivery inquiries, concerns, or assistance, please contact us at:
Fresh Fencing Limited
Barfield Road, West Mersea, Colchester, Essex, CO5 8QT
office@freshfencing.co.uk
01206 671 670
By placing an order with Fresh Fencing Limited, The Customer agrees to the terms
outlined in this Delivery Policy. If you have any questions or need clarification, please
do not hesitate to contact us.