Terms and Conditions
Effective Date: 04/02/25
Welcome to Fresh Fencing Limited ("we," "our," or "us"). By accessing or using our
website www.freshfencing.co.uk (the "Website") and placing an order with us, you ("The
Customer") agree to be bound by these Terms and Conditions. If you do not agree with
these terms, please refrain from using the Website and placing any orders.
1.DEFINITIONS
- "Services: Refers to the fencing and landscaping installation and supply services
provided by Fresh Fencing Limited.
- "Products": Refers to the goods, materials, or equipment available for purchase,
including but not limited to fencing panels, gates, timber, landscaping supplies,
tools, and accessories.
2. PLACING ORDERS FOR PRODUCTS
- All orders must be placed via phone or email. We do not accept orders via the
Website at this time. Orders can be placed by contacting us at:
Phone : 01206 671 670
Email : office@freshfencing.co.uk
- By placing an order, you confirm that the information provided is accurate and
complete.
3. PRICING
- Pricing: All prices displayed on the Website are in GBP (£) and are subject to
change without notice. The final price for any order will be confirmed at checkout.
- VAT: All prices include VAT at the applicable rate unless stated otherwise.
- Delivery charges are calculated based on the order size and delivery location, and
will be provided once the total order cost is confirmed.
4. PAYMENT (PRODUCTS)
- Payments for Products must be made through the accepted payment methods listed
on the website. By placing an order, you confirm that you have the necessary
authorisation to use the payment method.
- The full payment must be received before delivery of Products or completion of
Services.
- You agree to pay for all Products and Services as per the total price confirmed at the
time of order.
5. PAYMENT (SERVICES)
- Payment information and terms for our Services will be stated on the quote / invoice.
By accepting a quote for our services, you confirm that you have the necessary
authorisation to use the payment method.
6. DELIVERY OF PRODUCTS
- Delivery charges will be calculated once the order total is confirmed, based on the
size, weight, and delivery location of the order.
- Responsibility for the Products passes to The Customer once the goods have
been delivered. This includes any risk of damage, theft, or loss after delivery.
- Delivery times are estimates and may vary depending on external factors, such as
weather, supply chain delays, or other unforeseen circumstances.
7. WARRANTY OF TIMBER PRODUCTS
- Timber is a natural product and is susceptible to changes such as warping,
splitting, twisting, or cracking due to environmental factors and seasonal changes.
- By placing an order of either our Services or Products, you acknowledge that
Fresh Fencing Limited is not liable for any claims arising from the natural
variations of timber.
- Painting Timber: If The Customer chooses to paint or treat timber products, it is
their responsibility to ensure it is done under optimal weather conditions.
Painting timber in warmer seasons may increase the risk of warping, splitting,
or twisting, and Fresh Fencing Limited cannot be held responsible for these
issues.
- Modification of Products: Fresh Fencing Limited will not accept any claims
for damage, warping, splitting, twisting, or other defects arising if the Products havebeen modified in any way, including but not limited to painting, staining, or
altering the products.
8. WARRANTY ON PRODUCTS
- Fresh Fencing Limited sells its Products without any warranty. There is no
warranty on the Products provided. This includes but is not limited to any defects
or damage arising from the natural properties of the products, especially timber.
- The Customer accepts the Products as-is and acknowledges that any future
issues, including those arising from natural wear or environmental changes, are not
the responsibility of Fresh Fencing Limited.
9. WARRANTY ON SERVICES
- Fresh Fencing Limited provides a warranty for its services, ensuring that all
installations are carried out with proper care and in accordance with industry
standards. This warranty does not cover damage resulting from improper care,
misuse, or external factors beyond our control.
- We are not responsible for damage caused by extreme weather conditions, including
storms or high winds.
10. PRODUCT IMAGES AND DESCRIPTIONS
- All images and descriptions on our Website are for illustration purposes only.
While we strive to provide accurate information, actual Products may vary in
appearance, size, and colour due to factors such as lighting, screen settings, and
natural product variations.
11 .CANCELLATIONS AND RETURNS
- Once an order has been confirmed, it cannot be cancelled or returned, unless
otherwise agreed upon by Fresh Fencing Limited.
- The Customer is responsible for verifying all order details (including product type,
quantity, and delivery address) prior to order confirmation.
12. LIMITATION OF LIABILITY (PRODUCTS)
- Fresh Fencing Limited shall not be liable for any indirect, incidental, or
consequential damages arising from the use of our Products, including, but not
limited to, any claims related to natural timber variations.
- The Customer acknowledges that they have been informed of the risks associated
with natural products, particularly timber, and accepts full responsibility for any
damage or defects that occur after delivery.
13. LIMITATION OF LIABILITY (SERVICES)
- Fresh Fencing Limited is fully insured for its services as Fencing Contractors and
Landscape Gardeners, excluding tree felling. While we take appropriate precautions
and carry out surveys to identify the locations of services such as gas, electricity, water, telecoms, and drainage, we kindly request that customers inform us of any
known services and their specific locations.
14. FORCE MAJEURE
- Fresh Fencing Limited will not be liable for failure to perform any obligation under
these Terms due to any event beyond its reasonable control, including but not
limited to weather conditions, natural disasters, strikes, pandemics, or supply chain
disruptions.
15. CHANGES TO THESE TERMS
- Fresh Fencing Limited reserves the right to update or modify these Terms and
Conditions at any time. Any changes will be posted on this page with an updated
“Effective Date”. By continuing to use the Website or place orders, The Customer
agrees to be bound by the revised Terms.
16. GOVERNING LAW
- These Terms and Conditions shall be governed by and construed in accordance with
the laws of England and Wales. Any disputes arising from the use of this Website
or these Terms shall be subject to the exclusive jurisdiction of the courts of England
and Wales.
17. CONTACT INFORMATION
- If you have any questions or concerns regarding these Terms and Conditions, please
contact us at:
Fresh Fencing Limited
Barfield Road, West Mersea, Colchester, Essex, CO5 8QT
office@freshfencing.co.uk
01206 671 670
This Terms and Conditions policy reflects your specific business practices and
includes all the key points you requested, including payment terms, delivery
responsibility, timber product disclaimers, and the lack of warranty. Be sure to consult
with a legal professional to ensure full compliance with UK law.